Call Center

  • Inbound telemarketing allows you to walk away from your office, without thinking or worrying about your business…knowing that your calls are being answered promptly, professionally, and courteously.

    Inbound telemarketing streamlines your customer communication and sales process.
    Inbound telemarketing provides your customers with the convenience of being able to do business with your company 24 hours a day. With inbound telemarketing, your sales and customer service departments are always open!

    Our inbound telemarketing operators are constantly trained and supervised.

    We have a zero tolerance level for anything but professional, accurate and friendly service. Inbound telemarketing is a vital communication link between you and your customer – but how do you know which inbound telemarketing company to choose? You want an inbound telemarketing call center that is a strategic alliance. An inbound call center that treats your business the way they treat their own.
    Our inbound telemarketing call center are equipped with the latest inbound telemarketing software and technology including one of the largest digital phone switches and platforms available.
    Our inbound telemarketing switch can process millions of calls a month. Does your business have special reporting needs? No problem! We can provide you with custom services and reporting. Our inbound telemarketing call centers provide our clients with flexible data transfer including email, fax, modem, FTP, and magnetic.
    With a full-time in-house IT/MIS staff, we can deliver your inbound telemarketing data in a file that interfaces with your software so you do not have to manually key in the information. We also offer custom inbound telemarketing services. We are not a “one size fits all” kind of company. If you need something special, if it’s possible, we will build it for you.

    With Inbound Telemarketing Your Phone Never Goes Unanswered
    Missed calls result in lost business. Your missed calls also strengthen your competition’s business. These prospects are going to continue calling until one of your competition provides them with the service or product they need. Your company can’t afford to miss a call. Inbound telemarketing is a professional, inexpensive solution.
    Marketing experts continuously preach that if you want to reach the next level, you have to delegate authority. Let us handle the phones!

    Inbound telemarketing services we provide include

    24/7/365

    • Order Taking
      Live Telephone Operators
      Customer Service
      After Hours/Overflow
      Up-selling / Cross-selling
      Direct Response For National & Cable Television Commercials
      Direct Response For National & Cable Infomercials
      Direct Response For National & Local Radio Commercials
      Direct Response For Web Site
      Direct Response For Print Ads And All Other Media
      Internet Sales Order Entry
      Insurance Claims
      Troubleshooting For Products And Services
      Insurance and Employment Verification
      Dealer Locator Service
      Seminar Registration
      Paging
      Virtual Office Service
      Taking Credit Card Orders
      Reservation Desk
      Inquiry Service
      Voicemail
      Disaster & Outage Coverage
      Catalog Order Taking
      Lead Generation/Qualification
      Database Management
      Literature Fulfillment
      And more!
  • Our outbound telemarketing services include a staff of seasoned telemarketing veterans.
    Most outbound telemarketing companies try and cut financial corners by hiring high school students and minimum wage employees. Not us! The key ingredient for outbound telemarketing success is the quality of your staff.
    If You Want Superior Results With Outbound Telemarketing

    You Need Superior Sales People On The Phone!
    Our average outbound telemarketing salesperson is 39 years old. The vast majority of our outbound telemarketing staff has previous sales experience. We offer extensive sales training, an aggressive salary and compensation plan that attracts the very best, which allows us to be selective when choosing our outbound telemarketing representatives.

    Outbound Telemarketing Services
    We specialize in all forms of outbound telemarketing. All programs are personalized to your individual needs. Do you need to combine outbound telemarketing applications? No problem. Many outbound telemarketing programs we develop for our clients have more than one objective. For example, some of our clients combine appointment setting with database update, others combine phone sales with up-selling. Your wish is our command.

    The outbound telemarketing services we offer include:

    • Appointment Setting
    • Lead Generation/Qualification
    • Phone Sales
    • Seminar Registration
    • List Cleaning/Database Update
    • Surveys
    • Market Research
    • Direct Mail Follow-up
    • Trade Show Follow-up
    • Fundraising
    • Announce A Sale, Grand Opening, Or Special Event
    • Political GOTV & Grass Roots Campaigns
    • Recruiting
    • Prospecting
    • Up-selling/Cross-selling
    • And any other B2B or consumer outbound telemarketing application!